Term & Conditions

Welcome to Chachujee.com! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Chachujee, Pakistan’s trusted online store for homeopathic medicines. By accessing or using Chachujee.com, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General Overview

Chachujee.com is an e-commerce platform providing a wide range of homeopathic medicines from renowned brands. By using this website, you acknowledge that:

  • You are at least 18 years old or have parental/guardian consent to use the site.
  • You agree to provide accurate and complete information during registration and while placing orders.
  • You will use the website only for lawful purposes.

2. Products and Availability

  1. Product Descriptions: We aim to provide accurate descriptions of our products. However, we do not guarantee that the information is free from errors, including typographical or photographic inaccuracies.
  2. Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders based on stock levels.
  3. Pricing: Prices listed on the website are in PKR and are subject to change without notice. The final price will include applicable taxes and delivery charges.

3. Order Process

  1. Placing Orders: To place an order, you must register an account or provide accurate contact and delivery details.
  2. Order Confirmation: After placing an order, you will receive an acknowledgment email. This is not an acceptance of your order but a confirmation of receipt.
  3. Order Cancellation: We reserve the right to cancel orders for any reason, including but not limited to:
    • Incorrect pricing or product description.
    • Unavailability of the product.
    • Suspicion of fraudulent activity.
  4. Customer-Initiated Cancellation: You may cancel your order before it has been dispatched. Cancellation policies for dispatched orders will depend on our refund and return policy.

4. Delivery and Shipping

  1. Delivery Areas: We offer delivery services across Pakistan.
  2. Delivery Timeframes: Standard delivery time is 3-7 business days, but this may vary depending on your location and external factors.
  3. Delivery Charges: Charges vary based on your location and the size of the order. These will be displayed at checkout.
  4. Delayed or Failed Deliveries: While we strive to deliver on time, we are not responsible for delays caused by events beyond our control (e.g., natural disasters, courier issues).

5. Returns and Refunds

  1. Eligibility for Returns:
    • Products must be unopened, unused, and in their original packaging.
    • Returns must be initiated within 7 days of receipt.
  2. Non-Returnable Products: Certain products, such as perishable goods, custom orders, and opened medicines, are non-returnable.
  3. Refund Process: Refunds will be processed once the returned item is inspected. Refunds will be issued via the original payment method or store credit.
  4. Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

6. User Accounts

  1. Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.
  2. Account Termination: We reserve the right to suspend or terminate accounts for violation of these Terms or any illegal activity.

7. Intellectual Property

  1. All content on Chachujee.com, including text, images, logos, and designs, is the property of Chachujee or its content suppliers and is protected under copyright and trademark laws.
  2. You may not reproduce, distribute, or use any content without our written permission.

8. Disclaimers

  1. Medical Advice: The information and products on this website are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before using homeopathic remedies.
  2. Website Usage: We do not guarantee uninterrupted or error-free access to Chachujee.com. Technical issues may arise.

9. Limitation of Liability

To the fullest extent permitted by law, Chachujee shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Pakistan.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after such changes indicates your acceptance of the new Terms.

12. Contact Us

For questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Chachujee.com. We are committed to providing you with high-quality homeopathic remedies and exceptional customer service.

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