Return

Return and Refund Policy

At Chachujee.com, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully to understand the process and requirements for returning products.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. Product Condition:
    • The product must be unused, unopened, and in its original packaging.
    • Products with tampered seals or damaged packaging are not eligible for returns.
  2. Time Frame:
    • Returns must be initiated within 7 days of receiving the product.
  3. Proof of Purchase:
    • A valid receipt or proof of purchase is required for all returns.
  4. Non-Returnable Items:
    • Perishable items, custom orders, and opened homeopathic medicines cannot be returned unless there is a manufacturing defect or shipping error.

2. Steps to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
  2. Provide Details:
    • Share your order number, product details, and the reason for the return.
  3. Wait for Approval:
    • Our team will review your request and provide further instructions, including the return shipping address.

3. Return Shipping

  1. Responsibility:
    • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  2. Packaging:
    • Ensure that the product is securely packaged to prevent damage during transit.
  3. Courier Service:
    • Use a reliable courier service and share the tracking details with our support team.

4. Refund Process

Once the returned product is received and inspected, we will process your refund. Refunds are issued as follows:

  1. Method of Refund:
    • Refunds will be made via the original payment method or as store credit, based on your preference.
  2. Inspection and Approval:
    • Returned products will be inspected to ensure they meet the return eligibility criteria.
  3. Refund Timeframe:
    • Refunds are typically processed within 7-10 business days after the return is approved.

5. Defective or Incorrect Products

If you receive a defective or incorrect product:

  1. Contact our customer support team immediately.
  2. Provide evidence of the defect or error (e.g., photographs).
  3. We will arrange for a replacement or issue a full refund, including shipping costs.

6. Exchange Policy

Exchanges are allowed for eligible products. To request an exchange:

  1. Follow the steps under “Steps to Initiate a Return.”
  2. Indicate your preference for an exchange and specify the desired replacement item.

7. Important Notes

  1. Products returned without prior approval or outside the stated time frame will not be accepted.
  2. We reserve the right to refuse a return or refund if the product does not meet our return policy criteria.
  3. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

8. Contact Us

For further assistance with returns or refunds, feel free to reach out to us:

Thank you for shopping at Chachujee.com. We value your trust and are here to ensure your experience is positive.

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